Path work

Path work

These are human-delivered reviews of how people move through an app toward a paid plan, an account, or a first meaningful action. Each engagement has a named sequence, a written output, and a sitting with the people who can change those screens. We do not rename the same audit three times.

Notebooks and printed notes spread across a desk during a path reconstruction

Conversion Path Audit

A two-to-three-week reconstruction of the live sequence from first open to the paid or signup step, written so a product pair can change specific screens.

Studio briefing plus remote working sessions · Manchester studio, with remote sessions for distributed pairs

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Small group seated around a table during a working session

Drop-off Clinic

A half-day working session on one stubborn stall — a permission prompt, a restore, a paywall — with the people who can change that screen in the room.

Half-day clinic · Manchester studio or scheduled remote room

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Person writing a sequence of notes on paper beside a laptop

Event Mapping for Conversion Steps

A practical mapping of event names onto the live conversion path, so a later audit is reading the same sequence the app actually shows.

Mapped dictionary plus review call · Remote working sessions, with an optional Manchester desk day

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Colleagues in discussion around printed materials

Path Readout Session

A structured sitting with a completed path review, for teams who need the written findings argued through with design, engineering, and whoever owns the paywall copy.

Ninety-minute readout · Manchester studio or scheduled remote room

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